1. Introduction

At Sebwatch, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we accept returns within 14 days of delivery in compliance with Google’s policies and all applicable European Union regulations. Please review the following terms and conditions for returning products.

2. Eligibility for Returns

  • Return Window: Items must be returned within 14 days from the date you receive your order.
  • Condition of Items: Items must be in their original condition, unused, unwashed, and in the original packaging. Items that are damaged, altered, or show signs of wear will not be eligible for a return.

3. Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team at hello@sebwatch.com with your order number and reason for the return. You will receive detailed instructions on how to proceed.
    You can also simply return your product to the following return address;
    Duttimo
    Clemenstorget 1
    22221, LUND
    SWEDEN
  • Return Shipping Fee: The buyer is responsible for the return shipping fee. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Processing Returns

  • Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will process your refund.
  • Refund Method: Refunds will be processed to your original payment method within 5 business days after approval.

5. Exchanges

  • Exchange Policy: Within 14 days of receiving the order and the customer pays the return shipping cost.

6. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact our customer service team within 14 days of delivery. Provide a detailed description of the issue and include photos if possible. We will work with you to resolve the issue promptly.

7. Shipping and Delivery

  • Free Shipping: We offer free shipping worldwide on all orders.
  • Warehouse Location: All products are shipped from our warehouse located in the European Union. Full address of our warehouse is;
    Duttimo
    Clemenstorget 1
    22221, LUND
    SWEDEN

8. Compliance with Regulations

  • EU Standards: Our return policy complies with all relevant European Union regulations, including the Consumer Rights Directive.
  • Google’s Policies: We adhere to Google’s policies to ensure a trustworthy and reliable shopping experience for our customers.

9. Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team at hello@sebwatch.com