1. Introduction

This Payment Policy outlines the terms and conditions regarding payments for products and services offered through our website. By making a purchase, you agree to comply with this policy, which adheres to Google’s policies and all applicable European Union regulations to ensure a safe and secure checkout experience.

2. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure and convenient payment through your PayPal account.
  • Stripe: Visa, MasterCard, American Express, and Discover.
  • Other Digital Wallets: Depending on availability and regional support, such as Apple Pay and Google Pay.

3. Currency

  • Transaction Currency: All transactions are processed in Euros.

4. Payment Security

  • Secure Transactions: We use industry-standard encryption technologies to ensure the security of your payment information. All payment transactions are processed through secure payment gateways and are compliant with PCI DSS (Payment Card Industry Data Security Standard).
  • SSL Encryption: Our website employs SSL (Secure Sockets Layer) encryption to protect your data during transmission.

5. Payment Authorization

  • Authorization Requirement: By submitting an order, you authorize us to charge your selected payment method for the total amount of your purchase, including applicable taxes and shipping fees.

6. Billing Information

  • Accuracy: You agree to provide current, complete, and accurate billing information. This includes your name, billing address, and payment method details. Promptly update your account with any changes to ensure smooth processing of your transactions.
  • Verification: Orders may be subject to verification checks for fraud prevention. We reserve the right to request additional information or to cancel an order if fraudulent activity is suspected.

7. Invoices and Receipts

  • Digital Receipts: Upon successful payment, an electronic purchase order and receipt will be sent to the email address provided at the time of purchase. This receipt will include the order details and payment confirmation.

8. Payment Disputes

  • Dispute Resolution: If you believe there is an error in your billing or payment, please contact our customer service team immediately. We will work to resolve any issues as quickly as possible.
  • Chargebacks: Unauthorized chargebacks are taken seriously. If you initiate a chargeback without contacting us first to resolve the issue, we reserve the right to pursue legal action and recover any associated costs.

9. Refunds and Returns

  • Refund Policy: Please refer to our Return Policy for detailed information on how to request a refund. Refunds will be processed back to the original payment method used for the purchase.
  • Processing Time: Refunds may take up to 5 business days to appear on your account, depending on your payment provider’s policies.

10. Compliance with Regulations

  • EU Standards: Our payment processes comply with all relevant European Union regulations, including GDPR for data protection and PSD2 (Payment Services Directive 2) for payment security and transparency.
  • Google’s Policies: We adhere to Google’s policies regarding e-commerce and payment practices to ensure a trustworthy and reliable shopping experience for our customers.

11. Contact Information

For any questions or concerns regarding our Payment Policy, please contact our customer service team at hello@sebwatch.com