1. Shipping Handling Time

  • Order Processing Time: All orders are processed within 1 working day (Monday to Friday, excluding holidays). Orders placed after 3 PM (local warehouse time) will be processed the next working day.

2. Delivery Timeframe

  • Delivery Time: Our delivery timeframe is between 3-5 working days from the date of dispatch. Please note that delivery times may vary depending on the destination country and local postal services.

3. Shipping Cost

  • Free Shipping: We offer free shipping on all orders worldwide, regardless of order value. All our goods are shipped from our warehouse in Sweden located at:
    Duttimo
    Clemenstorget 1
    22221, LUND
    SWEDEN

4. Shipping Carrier and Tracking

  • Carrier Information: We use reliable carriers to ensure timely delivery of your orders. The carrier will be chosen based on the best available option for your destination. All parcels are fully trackable and insured all the way to your local post office.
  • Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your order online.

5. Shipping Origin

  • Warehouse Location: All products are shipped from our warehouse located in the European Union. This ensures compliance with EU shipping regulations and standards. All parcels are fully insured and trackable the whole destination, ensuring you a comfortable experience.

    Warehouse location:
    Duttimo
    Clemenstorget 1
    22221, LUND
    SWEDEN

6. Customs, Duties, and Taxes

  • International Shipping: For orders shipped outside the European Union, import duties and taxes may be levied once the package reaches the destination country. These charges are the responsibility of the recipient.
  • EU Shipping: For orders shipped within the European Union, there are no additional customs or import duties.

7. Delivery Issues

  • Delayed or Lost Orders: If you experience a delay or your order appears to be lost, please contact our customer service team for assistance. We will work with the carrier to resolve any issues promptly. We offer full insurance and replacement if a parcel is lost on the way.

8. Returns and Exchanges

  • Return Policy: If you need to return or exchange an item, please refer to our Return Policy for detailed instructions on how to proceed.

9. Compliance with Regulations

  • Google’s Policies: Our shipping policy is designed to comply with Google’s policies and all applicable regulations. We strive to ensure a smooth and transparent shopping experience for our customers.

10. Contact Information

  • Customer Service: If you have any questions or concerns regarding our shipping policy, please contact our customer service team at hello@sebwatch.se